A: Microsoft certified refurbished Surface devices are pre-owned Microsoft products that undergo a rigorous refurbishment process prior to being offered for resale. Refurbished Surface products are clean and fully functional devices.
Each Microsoft Certified Refurbished Product:
is screened and tested to be fully functional.
is reloaded with the Windows operating system and software updates.
is put through a thorough cleaning process and cosmetic inspection.
is repackaged with appropriate manuals, cables, and power cord in a new box.
What should I expect when I purchase a certified refurbished product?
A: You should expect a fully functioning product with complete materials in the box at a discount. You have our assurance that any parts that were replaced are genuine Surface components and your new device meets our high quality standards.
Can I purchase the Extended Warranty for my Microsoft certified refurbished product?
A: Yes. Just as with our brand new products, we stand behind every Surface device. All Microsoft Certified Refurbished Products are covered by a one-year limited warranty. For extended coverage, you have the option of purchasing the Microsoft Complete Extended Warranty with your Microsoft Certified Refurbished Product. The Extended Warranty provides two years’ hardware warranty and two years of technical support through Microsoft Answer Desk. Plus, Microsoft Complete includes two years of accidental damage protection against unexpected drops and spills!
Can I return a Microsoft certified refurbished Surface?
A: Return policies for Microsoft certified refurbished devices are the same as for any new Surface. Please refer to the Microsoft Store Online or your third party retailer for complete information. Returns for credit are based on the policy of the retailer at which you purchased your Surface.
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